A. The City Manager shall be the official designated to review complaints, consistent with Larkspur Municipal Code Section 5.44.070(D).

B. The grantee shall provide toll-free telephone service for the City, have a publicly-listed telephone, and be so operated that complaints and requests for adjustments may be received on a twenty-four-hour basis.

C. The grantee shall maintain a repair and troubleshooting force capable of responding to subscriber complaints or requests for service within twenty-four (24) hours after receipt of the complaint or request. No direct charge shall be made to the subscriber for this service.

D. The grantee shall ensure that all subscribers, programmers and members of the general public have recourse to a satisfactory hearing of any complaint. (Ord. 1030 § 2(4), 2018; Ord. 549 § 1 (part), 1976)